Refund Policy

When a refund is available

You are eligible for a refund only if both of the following are true: it is less than 3 days after purchase, and you have used fewer than 10 dictionary lookups after the membership was activated.

Reading the books stays free, so that does not count. The lookup limit is meant to match a light trial of the paid features, similar to one free day’s allowance.

How to request a refund

If you qualify, email support@ja-reading.com from the address on the account and include the order time, plan, and payment method. We may ask for an order id or Paddle receipt.

How refunds are paid

Approved refunds go back to the original payment method. Processing may take up to 10 business days after we approve the request, depending on WeChat Pay, Alipay, Paddle, or your bank.

If you paid through Paddle, we request the refund through Paddle. Paddle’s buyer terms may give you additional rights.

What is not refundable

We do not refund a purchase after the 3-day window, or if you have already used 10 or more dictionary lookups as a member. We also do not refund unused time on a 7-day plan after that window, or a lifetime plan that has been used beyond the limit above.